Shipping Policy

  • Free Standard Shipping

    Delivery Time: 6 to 8 business days

  • Express Shipping

    Delivery Time: 2 days or less for an additional cost of $19.99.

  • Processing Times

    Same Day Shipping: Orders placed before 2:00 pm EST Monday to Friday are usually shipped the same day.

    Next Day Shipping: Orders placed after 2:00 pm EST are considered the following day’s orders.

    Day 0: The day you place your order is Day 0 and does not count as a business day towards the shipping timeline as per couriers' rules.

    Weekend Orders: Orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

    Please Note: In many cases, we can deliver the product to you faster than the stated timelines depending on the product you order and your location

  • Apartments and PO Boxes

    Shipping to Apartments and PO Boxes: Shipping to apartment buildings and PO Boxes is available, but please provide an alternative address if you want to expedite the shipping time. Incomplete address information may result in additional shipping charges. 

    Contact: If we are unsure of your address, we will contact you by phone or email.

    Express Shipping: Not available to Apartments or PO Boxes.

  • Remote Locations

    Delays/Additional Time: If you are in a remote location, there may be a delay in shipping times due to the courier's ability to reach those areas. Please also allow additional time for orders shipped to rural area addresses, as well as to the Territories.

    Additional Fees: Additional fees may apply for shipments to rural area addresses and the Territories. Our team will contact you before shipping to inform you of any additional charges.

  • Returns

    Non-Refundable Shipping Charges: Shipping charges are non-refundable for returns under our return policy.

For any questions or concerns, please contact our customer service team at advice@canortho.com or call us at (905) 624-6808 or at our toll-free number 1.888.296.3396.