At CanOrtho, we want your purchase to work for you. Our 30-Day Money Back Guarantee (with a few exceptions) allows you ample time to see if the product fits and functions as expected. If you are not completely satisfied within this time frame, you may return the product for a refund of the full purchase price*.

*Over 90% of our products are covered by our money-back guarantee. Due to health regulations, product design, or usage indications, some exclusions apply:

Hernia Briefs and Boxers, and undergarment compression products are not returnable.

Shoulder immobilizers/slings and off-the-shelf compression socks and stockings must be returned within 5 days of delivery.

1. Please keep the product, all packaging, and instructions in 'like new' condition.
2. Return the items in a parcel box for a full refund to the original payment method.
3. If items are returned without original packaging/instructions, or if they are damaged or not shipped in a secondary box, a restocking fee of up to 25% may be deducted from your refund.
4. Products altered, with missing components, or where product packaging is used as parcel packaging will not be accepted. You will be contacted regarding return shipping fees to send the item back to you. If no response is received within 30 days, you authorize us to dispose of the item.
5. Bubble wrap, Kraft paper, or bags are insufficient protective packaging.
6. Shipping fees are not refunded if we delivered the product within the stated time frame.

Our low-risk, 30-Day Money Back Guarantee (with a few exceptions) gives you ample time to see if your investment in your health meets your expectations. We offer two options for return shipping:

1. Send your request to advice@canortho.com to initiate the return process.
2. Provide your order number or the name associated with the order for faster processing.
3. Follow the instructions provided to complete your return quickly and easily.
4. Authorized items must be dropped off at Canada Post by the return deadline to be eligible for a refund.

Due to health regulations, product design, or usage indications, some exclusions apply:

• Non-returnable items: Hernia Briefs and Boxers, and undergarment compression products are not returnable.
• 5-day return policy: Shoulder immobilizers/slings and compression socks and stockings must be returned within 5 days of delivery.

• We understand it can be hard to keep packaging intact, but we ask you to do your best to keep everything in 'like new' condition.
• Use a suitable shipment box for returning items with our pre-paid return label (reusing the original box is recommended).
• Return all packaging and instructions with your return.
• If items are returned without original packaging/instructions, or if they are damaged or not shipped in a secondary box/protective packaging, a restocking fee of up to 25% may be deducted from your refund.
• Products altered, with missing components, or where product packaging is used as parcel packaging will not be accepted. You will be contacted regarding return shipping fees to send the item back to you. If no response is received within 30 days, you authorize us to dispose of the item.
• Bubble wrap, Kraft paper, or bags are insufficient protective packaging.
• Shipping fees are not refunded if we delivered the product within the stated time frame.

To prevent insurance fraud, if we provide documentation for insurance reimbursement and you subsequently request a cancellation, refund, or return (in whole or in part), we reserve the right to request documentation (or other communication) from you and/or your insurer to verify the status of your claim before processing your refund(s). If we suspect abuse of our return and refund policies, a restocking fee of up to 25% may be deducted at our discretion.

CanOrtho is committed to a low-risk online shopping experience. If you need a different size or product, we've got you covered. Exchanges are handled as returns: contact us, and we will assist you in finding a better size or product and help you initiate your return and place a new order (standard shipping rates apply).

• Email returns@canortho.com to request a return.
• We will assist you in placing a new order and cover return shipping fees if the request is made within 10 days of receiving your product.
• After 10 days, a flat rate return shipping charge of $19.99 plus HST applies.

*Note: See full details in Returns & Refunds for conditions that apply.

All items are covered by a manufacturer’s warranty. Warranty details are listed on each product page. For any concerns or warranty issues, email us at warranty@canortho.com, and we will handle everything for you.

CanOrtho strives to keep all items in stock, but sometimes demand exceeds supply. If a product is on backorder, we will contact you with an updated ETA, an alternate item, or a refund offer. If you choose to keep your order, you will be first in line for incoming inventory, and your backordered products will be shipped as soon as possible, with email updates provided along the way.

If you do not wish to wait, our team can help you find an alternative option from our store or issue a refund.